Excellence in service
Users are our priority
We develop cutting-edge technology to meet users’ needs and exceed their expectations, offering safe, comfortable, and efficient travel on our roads.
We strive to anticipate changes in demand through continuous dialogue and constant feedback in order to implement improvement initiatives. We drive innovation at every step we take with cutting-edge data collection systems and technologies that make our users’ journey first-class. We also promote service excellence among our employees through training to develop skills and knowledge.
We are allies of our users
Listening to and addressing the needs of our users is a priority for us.
The roadside assistance, operations, maintenance, security, and customer service teams work to provide excellent service, offering our users various means of contact to address their needs and respond to their suggestions.
Information
Roadway assistance
Complaints
Recommendations
Positive comments
We apply technology to our mobility service to improve the user experience.
We apply technology to our mobility service to improve the user experience.
APP Aleatica*
The Aleatica App accompanies our customers on their journey and offers the following functions:
- Request for roadway assistance and incident reporting
- Submission of roadway incidents (potholes, lights, broken down vehicles, among others)
- Fees and relevant events
- Route calculation with details on the trip time and the cost of our Aleatica highways.
- Indication of services, maintenance work, equipment and representative locations shown on the map of the highway
- Billing through QR codes in Circuito Exterior Mexiquense and Amozoc-Perote.
- AleaticaBot, virtual assistant to attend to the main consultations made by customers.
- Sending of real-time notifications through Bluetooth devices
- Interaction and messaging with customers
- Functions available for Apple Watch
Download it now!
Amazon Alexa Skill Aleatica*
Our customers can plan their trip before leaving home and interact with our highway services through the following functions.
- Consultation of roadway and weather reports for our highways
- Calculation of the estimated travel time and toll costs for the route
- Contact phone number for user attention
Download it now!
*Available for highways in Mexico
We are committed to meeting the needs and exceeding the expectations of our clients by providing a service that is safe, quick, comfortable and reliable, applying our Service Excellence Policy and our Quality Management System. Check out our policies: