Excellence in service
We act as allies for our customers
Our reason for existing is people, and we owe it to them. We apply a systematic and innovative approach to provide a secure and high value added service.
We develop cutting-edge technology to offer them the best possible experience so they feel relaxed, confident and impressed, offering them a safe, comfortable & agile journey, facilitating the use of our highways.
Our goal is to anticipate the ongoing evolution of demand through multi-channel dialogue and process improvement, and to encourage innovation in every step we take through the use of cutting-edge data collection and technology systems that allow our customers to have a first-class experience.
Our customers and communities are our priority
As a company focused on providing sustainable, innovative and safe mobility services, our priority is to listen to and meet the needs of our customers.
Our reason for existing is people, and we owe it to them. We attend to and care for our customers. We apply a systematic and innovative approach to provide a high value added service.
Information
Roadway assistance
Complaints
Recommendations
Positive comments
We apply technology to our mobility service to improve the user experience.
APP Aleatica*
The Aleatica App accompanies our customers on their journey and offers the following functions:
- Request for roadway assistance and incident reporting
- Submission of roadway incidents (potholes, lights, broken down vehicles, among others)
- Fees and relevant events
- Route calculation with details on the trip time and the cost of our Aleatica highways.
- Indication of services, maintenance work, equipment and representative locations shown on the map of the highway
- Billing through QR codes in Circuito Exterior Mexiquense and Amozoc-Perote.
- AleaticaBot, virtual assistant to attend to the main consultations made by customers.
- Sending of real-time notifications through Bluetooth devices
- Interaction and messaging with customers
- Functions available for Apple Watch
Download it now!
Amazon Alexa Skill Aleatica*
Our customers can plan their trip before leaving home and interact with our highway services through the following functions.
- Consultation of roadway and weather reports for our highways
- Calculation of the estimated travel time and toll costs for the route
- Contact phone number for user attention
Download it now!
*Available for highways in Mexico
We are committed to meeting the needs and exceeding the expectations of our clients by providing a service that is safe, quick, comfortable and reliable, applying our Service Excellence Policy and our Quality Management System. Check out our policies:
