We have introduced a comprehensive vision on what a customer service experience must entail to be innovative, sophisticated and safe. We aspire to exceed our customers’ evolving demands through a continuous multi-channel dialogue and processes while promoting innovation at every step we take, including data collection systems and cutting-edge technologies that make our customers journey safer, more efficient and more pleasurable.
Traffic Flow Management Initiative
This project consists in developing a traffic micro-simulator that detects congestion situations as well as an educational microsite that provides feedback to drivers to manage speed and avoid any risk while driving.
Excellence in service policy